Refund policy

Return & Refund Policy

Last Updated: 15-09-2026

At Savage Sphere, operated by TFE SALES AND MARKETING, we want every order to arrive safely and in proper working condition. Because our products are carefully inspected and may include technology equipment, servers, computer hardware, and other electronic products, we accept returns only when the product received is damaged or defective.

We do not accept returns for change of mind, incorrect purchases, compatibility issues, or products that are no longer wanted.

1. When Can You Request a Return?

You may request a return if the product you received is:

  • Damaged during shipping

  • Defective or not functioning as described

  • Received in a condition that materially differs from the product description

  • Missing an essential component that was included in the product listing or order

The return request must be submitted within 1 day of delivery.

Any return request submitted after this period may not be accepted, except where required by applicable law.

2. Products Not Eligible for Return

We do not accept returns for:

  • Change of mind or buyer's remorse

  • Incorrect product selection by the customer

  • Compatibility issues where the product specifications were clearly provided before purchase

  • Products that are working as described

  • Products damaged after delivery due to misuse, improper installation, accidents, negligence, or unauthorized modifications

  • Physical damage caused by the customer after delivery

  • Products with missing parts, accessories, labels, serial numbers, or identification marks where the removal or damage is attributable to the customer

  • Products returned without prior approval from our customer support team

3. Damaged Products on Delivery

If your order arrives visibly damaged, please:

  1. Take clear photographs or videos of the package before opening it, if possible.

  2. Take photographs/videos of the damaged product and packaging after opening.

  3. Contact us within 1 day of delivery.

  4. Provide your order number and the required photographs/videos.

This information helps us assess whether the damage occurred during transportation and process your request as quickly as possible.

4. Defective Products

If you believe your product is defective, contact us within 1 day of delivery.

Please provide:

  • Order number

  • Product name/model

  • Description of the issue

  • Photographs or videos showing the problem, where applicable

  • Any other information reasonably required to diagnose the issue

Depending on the nature of the product and defect, we may ask you to perform reasonable troubleshooting steps before approving a return.

5. Return Approval

Do not send a product back without receiving return instructions from us.

Once we receive your return request and supporting information, we will review the claim.

If the product is determined to be eligible for return, we will provide you with the return instructions and return address.

We reserve the right to inspect the returned product before approving a refund or replacement.

6. Return Shipping

If the product is confirmed to have been damaged in transit or defective, we will provide instructions regarding the return shipping arrangements.

If the returned product is found to be functioning properly or the issue is caused by misuse, accidental damage, unauthorized modification, or another condition not covered by this policy, the return may be rejected and the product may be returned to the customer at the customer's expense.

7. Product Inspection

All approved returns may be inspected after receipt.

The product should be returned with all components, accessories, documentation, and packaging that were supplied with the order, where applicable.

A refund or replacement will be processed only after the returned product has been received and the reported damage or defect has been verified.

8. Refunds

If your return is approved, you may be eligible for:

  • A full refund, or

  • A replacement product, subject to availability.

The applicable outcome will be communicated to you after the returned product has been inspected.

Approved refunds will generally be processed within [X business days] after the return has been received and approved.

The time required for the refunded amount to appear in your bank account or payment method may vary depending on your payment provider or bank.

9. Replacement

Where a replacement is approved, we will attempt to provide the same product or an equivalent replacement, subject to availability.

If the same product is unavailable, we will contact you to discuss the available options.

10. Open-Box, Refurbished, Used or Pre-Owned Products

For products sold as open-box, refurbished, used, or pre-owned, normal signs of prior use, cosmetic imperfections, or other conditions specifically disclosed in the product listing will not be considered defects.

Returns for such products will only be considered where the product is damaged or defective beyond the condition disclosed in the product listing.

11. Customer Responsibility

Customers are responsible for ensuring that products are used, installed, stored, and handled according to the applicable manufacturer's instructions and product specifications.

Damage resulting from improper installation, misuse, unauthorized repairs or modifications, accidents, electrical issues, liquid damage, or other customer-caused circumstances may not qualify for a return.

12. How to Request a Return

To request a return, please contact us through:

Legal Business Name: TFE SALES AND MARKETING
Brand: Savage Sphere
GSTIN: 27GSVPS0656F1Z1
Email: savagesphere07@gmail.com
Phone: [Phone Number]
Order Number: Please include your order number in your request.

Please use the subject line:

Return Request – Order #[Order Number]

Our support team will review your request and provide further instructions.

13. No Return Without Prior Approval

Products sent back without prior authorization may not be accepted.

Please wait for our return instructions before shipping any product to us.

14. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our business, products, services, or applicable requirements.

The updated policy will be published on this page with the revised "Last Updated" date.

15. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Legal Business Name: TFE SALES AND MARKETING
Brand Name: Savage Sphere
GSTIN: 27GSVPS0656F1Z1
Email: savagesphere07@gmail.com
Phone: 
Business Address: Sion, Mumbai 400037
Website: savagesphere.com

Important Note

This Return & Refund Policy applies to purchases made through savagesphere.com and should be read together with our Terms of Service, Privacy Policy, and Shipping Policy.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or restricted under applicable law.